FAQ: General Topics

Is there a set up free?
No! We do not charge a set fee and there is no charge for a cancellation or a 'no show'.

How am I charged for the services I use?
Outward Communications' basic audio conferencing services are charged on a per minute/per caller rate. For more information on pricing, please contact us at: 1-800-394-1363.

Is there a contract?
No! We do not require a contract, but rather, we will provide a service agreement for your acknowledgement.

Do you offer training on your audio and web conferencing?
Yes! We will facilitate user training on its audio or web conferencing services for free via a conference call.

Can someone be present to help me during the call?
Outward Communications has trained operators who can answer any questions you might have or, even run your call for you.

All of the participants in my next conference are calling from the same area. Do you have non-800 numbers they can use?
Outward Communications can provide you with a toll number instead of a toll-free number if you choose. Keep in mind that your call participents will have to pay long distance charges if they are not calling from a (973) area code.

Can you indicate specific billing information that is just for this specific conference?
Yes! We can note anything on a reservation that will help you with your billing process.

If the call is scheduled for one-hour, do we get cut off after that time has expired?
No! We just ask you for the approximate duration as a guideline. You can actually use as much time as you need to conduct your call.

If I book the call for ten lines and I only use eight, do I get charged for the unused lines?
No! There is no charge for unused lines for reservations under 100 participants.

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